Switching Broadband Billing Contract Could Save You Hundreds Every Year | Personal finance | Finance

In light of rising inflation and rising energy bills, families in the UK are under severe pressure when it comes to the cost of living. One of the many expenses that households will have to pay for, aside from their energy bills, is their broadband. Although Britons spend hundreds of pounds a year to get decent Wi-Fi, a recent study by Which? have had problems with their internet service provider.

The consumer watchdog found that one in two (49%) broadband customers had experienced a problem in the past 12 months.

Slow speeds and router issues have led to the number of ailments plaguing broadband customers, with Virgin Media and Sky users often facing issues.

In addition, 17% of broadband customers said price increases had been a problem for them over the past 12 months.

This particular problem affected a quarter of Sky (24%) and Virgin Media (23%) customers.

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Speaking exclusively to Express.co.uk, Lisa Barber, Which? The Computing editor has explained how consumers are saving up to £200 by switching broadband accounts.

She said: “Before starting any broadband switching process, check your contract as you could be hit with high exit charges for leaving early.

“It’s always a good idea to shop around and see what’s out there.

“There are many comparison tools like Which? Broadband switch you can use to find cheap deals and often your new provider will even take care of the switch by contacting your current provider so you don’t have to.


“If you’re happy where you are but think you might be paying too much, then shopping around is a good way to arm yourself with examples of cheap deals you could switch to.

“We’ve found that more often than not your current provider will want to keep your business and will often offer to give you a discount or upgrade your service for free if you stay.”

Noting how inflation has led households to see an increase in the cost of living, the consumer expert believes that now is the time for households to get a better deal on their broadband.

Ms Barber explained: “With the rising cost of living, it’s really important to cut costs where you can.

On which broadband providers are doing the best for their customers, Ms. Barber shared, “Zen Internet was the top performer in our survey, taking the top spot for the seventh consecutive year.

“That’s why – along with other checks and balances – we’ve awarded it Which? Recommended Vendor status.

“Zen was the only provider to earn four out of five stars for the speed and reliability of its broadband connections.

“And while they’re not the cheapest provider, they offer a ‘lifetime price guarantee’, which means prices won’t go up over time.”

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